Shipping policy
Thank you for shopping with BelleCaï. We’re happy to get your body care order to you carefully and on time. This Shipping Policy explains how we process, pack, and ship orders placed at https://piuvkx-79.myshopify.com/.
Order processing
Orders are typically processed within 1–3 business days after payment is confirmed (Monday–Friday, excluding weekends and public holidays).
Once your order has been packed and handed to our shipping partner, you will receive a shipping confirmation email with tracking details when available.
Orders placed on weekends or holidays will begin processing on the next business day.
Shipping rates
Shipping costs are calculated at checkout based on your delivery address and the shipping method you select.
BelleCaï offers free shipping on orders over $50. For orders under $50, standard shipping rates will be shown at checkout before you complete your purchase.
Delivery times
After your order ships, estimated delivery times are:
- Standard shipping: 5–10 business days
- Expedited shipping (if available at checkout): 2–5 business days
Delivery times are estimates and may vary depending on your location, carrier delays, weather, or other circumstances outside our control. BelleCaï is not responsible for delays once the package has been transferred to the carrier.
Shipping destinations
We currently ship to addresses within the shipping zone(s) enabled at checkout. If your country or region is not available during checkout, we are not able to ship there at this time.
Please make sure your shipping address is complete and accurate. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
Packaging
All BelleCaï products are packed with care to help protect your order during transit. Because our products are body care formulas (creams, butters, oils, and gels), we take extra care with sealing and packing to reduce the risk of leaks or damage.
If your package arrives damaged, please contact us as soon as possible with your order number and photos of the packaging and product.
Order tracking
When tracking is available, your tracking number will be included in your shipping confirmation email. You can use that number on the carrier’s website to follow your delivery.
If you have not received tracking information within a few business days after your order confirmation, please contact us at purchaseatshopwise@gmail.com.
Lost, stolen, or delayed packages
If your package appears lost, significantly delayed, or marked as delivered but not received, please contact us within 7 days so we can help investigate with the carrier.
If a package is returned to us because of an incorrect address, refusal, or failure to collect, we may charge a re-shipping fee or offer a refund of the product total minus original shipping costs, depending on the situation.
International orders
If international shipping is available at checkout, customers are responsible for any customs duties, taxes, or import fees charged by their local authorities. These charges are not included in your BelleCaï order total and are collected by the carrier or local customs office.
Delivery times for international orders may be longer than domestic estimates.
Changes and cancellations
If you need to change your shipping address or cancel an order, please contact us as soon as possible at purchaseatshopwise@gmail.com. We will do our best to help if the order has not yet been shipped. Once an order has shipped, address changes cannot be guaranteed.
Contact us
If you have questions about shipping, delivery, or your order, please email us at purchaseatshopwise@gmail.com. We’re here to help.