Refund policy
At BelleCaï, we want you to feel confident in every purchase. If something isn’t right with your order, we’re here to help. This Return and Refund Policy explains how returns, exchanges, and refunds work for orders placed at https://piuvkx-79.myshopify.com/.
Return eligibility
We offer free returns within 30 days of delivery for most unused items purchased directly from BelleCaï.
To be eligible for a return, the item must be:
- Unused and in its original condition
- In the original packaging, when possible
- Accompanied by proof of purchase (order number or receipt)
Please note that for hygiene and safety reasons, opened or used body care products (such as creams, butters, oils, and gels) may not be eligible for return unless the product arrived damaged, defective, or incorrect.
Non-returnable items
The following items generally cannot be returned:
- Opened or used body care products (unless damaged, defective, or incorrect on arrival)
- Gift cards
- Final sale or clearance items marked as non-returnable
- Items returned more than 30 days after delivery
If you received a damaged, defective, or incorrect item, please contact us right away so we can make it right.
How to start a return
To begin a return, email us at purchaseatshopwise@gmail.com with:
- Your order number
- The product(s) you wish to return
- The reason for your return
- Photos, if the item arrived damaged or defective
Once your return request is approved, we will send you instructions for sending the item back. Please do not return products without contacting us first.
Return shipping
Eligible returns within 30 days are free. We will provide return shipping instructions after your return request is approved.
If a return is not eligible (for example, opened products returned without a quality issue), the customer may be responsible for return shipping costs.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to the original payment method within 5–10 business days, depending on your bank or payment provider. Please note that shipping fees are generally non-refundable, unless the return is due to our error (damaged, defective, or incorrect item).
Exchanges
If you would like to exchange an item for a different BelleCaï product, please contact us at purchaseatshopwise@gmail.com. Exchanges depend on product availability. In many cases, the simplest option is to return the original item for a refund and place a new order.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect:
- Contact us within 7 days of delivery at purchaseatshopwise@gmail.com
- Include your order number and clear photos of the product and packaging
- We will arrange a replacement or refund as quickly as possible
Your satisfaction matters to us, and we will work with you to resolve the issue.
Late or missing refunds
If you have been approved for a refund and have not received it:
- Check your bank account or card statement again
- Contact your bank or payment provider, as processing can take additional time
- If you still have not received your refund after a reasonable period, contact us at purchaseatshopwise@gmail.com
Sale items
Only regular-priced items are eligible for return under our standard 30-day policy, unless otherwise stated. Sale or promotional items may be marked final sale and are non-returnable unless they arrive damaged, defective, or incorrect.
Cancellations
If you need to cancel an order, please contact us as soon as possible at purchaseatshopwise@gmail.com. We can usually cancel orders that have not yet been shipped. Once an order has shipped, it will fall under this Return and Refund Policy.
Contact us
For questions about returns, refunds, or exchanges, please email purchaseatshopwise@gmail.com. We’re happy to help.